Terms of service

Table of contents

• Article 1 – Definitions
• Article 2 – Identity of the trader
• Article 3 – Applicability
• Article 4 – The offer
• Article 5 – The contract
• Article 6 – Right of withdrawal
• Article 7 – Costs in case of withdrawal
• Article 8 – Exclusion of the right of withdrawal
• Article 9 – The price
• Article 10 – Conformity and warranty
• Article 11 – Delivery and execution
• Article 12 – Continuous performance contracts: duration, termination and renewal
• Article 13 – Payment
• Article 14 – Complaints procedure
• Article 15 – Disputes
• Article 16 – Additional or deviating provisions
• Article 17 – Additional provisions for business customers (B2B)
• Article 18 – Liability

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Cooling-off period: the period within which the consumer can make use of their right of withdrawal;
• Consumer: the natural person who is not acting for purposes related to their trade, business, craft or profession and who enters into a distance contract with the trader;
• Day: calendar day;
• Continuous performance contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
• Durable medium: any tool that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.
• Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;
• Model form: the model withdrawal form provided by the trader that a consumer can fill in if they wish to exercise their right of withdrawal.
• Trader: the natural or legal person offering products and/or services to consumers at a distance;
• Distance contract: a contract concluded within the framework of a system organised by the trader for the distance sale of products and/or services, in which, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication;
• Means of distance communication: a means that can be used to conclude a contract without the consumer and trader being physically present in the same place at the same time.
• Terms and Conditions: these present Terms and Conditions of the trader.

Article 2 – Identity of the trader

Liss Products V.O.F
Burgemeester Schumanlaan 60
3411XM Lopik
The Netherlands

E: info@lissproducts.com
Chamber of Commerce (KvK) number: 88635295
VAT number: NL864715419B01

Article 3 – Applicability

• These terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.
• Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, that the terms and conditions can be viewed at the trader's premises and will be sent free of charge as soon as possible at the consumer's request.
• If the distance contract is concluded electronically, then, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated, before the distance contract is concluded, where the terms and conditions can be viewed electronically, and that they will be sent free of charge electronically or otherwise at the consumer's request.
• In the event that, in addition to these terms and conditions, specific product or service terms also apply, the second and third paragraphs apply accordingly, and in the event of conflicting terms and conditions, the consumer may always rely on the applicable provision that is most favourable to them.
• If one or more provisions of these terms and conditions are wholly or partially null or voided at any time, the remainder of the contract and these terms remain in force, and the provision in question will be replaced without delay by mutual agreement with a provision that approximates the intent of the original as closely as possible.
• Situations not covered by these terms and conditions should be assessed 'in the spirit' of these terms and conditions.
• Any ambiguity regarding the interpretation or content of one or more provisions of our terms should be interpreted 'in the spirit' of these terms and conditions.

Article 4 – The offer

• If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
• The offer is without obligation. The trader is entitled to modify and amend the offer.
• The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the trader uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the trader.
• All images, specifications and data in the offer are indicative and cannot give rise to compensation or dissolution of the contract.
• Images accompanying products are a true representation of the products offered. The trader cannot guarantee that the colours shown correspond exactly to the actual colours of the products.
• Every offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
  • the price including taxes;
  • any delivery costs;
  • the manner in which the contract will be concluded and what actions this requires;
  • whether or not the right of withdrawal applies;
  • the method of payment, delivery and performance of the contract;
  • the period for acceptance of the offer, or the period within which the trader guarantees the price;
  • the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
  • whether the contract is archived after it is concluded, and if so, how the consumer can access it;
  • the way in which the consumer, before concluding the contract, can check and, if desired, correct the information they have provided under the contract;
  • any other languages, besides Dutch, in which the contract can be concluded;
  • the codes of conduct to which the trader is subject and how the consumer can consult these codes of conduct electronically; and
  • the minimum duration of the distance contract in the case of a continuous performance contract.

Article 5 – The contract

• Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and satisfies the associated conditions.
• If the consumer has accepted the offer electronically, the trader will promptly confirm electronic receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the trader, the consumer may dissolve the contract.
• If the contract is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate security measures accordingly.
• The trader may, within the bounds of the law, verify whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the trader has good grounds not to enter into the contract, it is entitled to refuse an order or request, giving reasons, or to attach special conditions to its execution.
• The trader will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
  • the visiting address of the trader's place of business where the consumer can direct complaints;
  • the conditions under which, and the manner in which, the consumer can exercise the right of withdrawal, or a clear notice regarding exclusion of the right of withdrawal;
  • information about warranties and existing after-sales service;
  • the information set out in Article 4, paragraph 3 of these terms, unless the trader has already provided this information to the consumer prior to performance of the contract;
  • the requirements for terminating the contract if the contract has a duration of more than one year or an indefinite duration.
• In the case of a continuous performance contract, the provision in the previous paragraph applies only to the first delivery.
• Every contract is entered into subject to the condition precedent of sufficient availability of the relevant products.

Article 6 – Right of withdrawal

For the delivery of products:

• When purchasing products, the consumer has the option to dissolve the contract without giving reasons for a period of 14 days. This cooling-off period commences on the day after the consumer, or a representative designated in advance by the consumer and made known to the trader, receives the product.
• During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product to the trader with all accessories supplied and, if reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.
• If the consumer wishes to exercise their right of withdrawal, they are required to notify the trader within 14 days of receiving the product. The consumer must give notice using the model form or by another means of communication such as email. After notifying the trader of their intention to exercise the right of withdrawal, the consumer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of proof of shipment.
• If, after expiry of the periods referred to in paragraphs 2 and 3, the consumer has not indicated their wish to exercise the right of withdrawal, or has not returned the product to the trader, the sale is final.

For the delivery of services:

• For the delivery of services, the consumer has the option to dissolve the contract without giving reasons for at least 14 days, commencing on the day the contract was entered into.
• To exercise their right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the trader with the offer and/or, at the latest, upon delivery.

Article 7 – Costs in case of withdrawal

• If the consumer exercises their right of withdrawal, at most the costs of return shipment are for their account.
• If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than within 14 days of the withdrawal. This is subject to the condition that the product has already been received back by the webshop, or conclusive proof of complete return shipment can be provided. Refunds will be made using the same payment method used by the consumer, unless the consumer expressly agrees to a different method.
• In the event of damage to the product due to careless handling by the consumer, the consumer is liable for any resulting reduction in the value of the product.
• The consumer cannot be held liable for a reduction in the value of the product if the trader has not provided all legally required information about the right of withdrawal, which must be provided before the sales contract is concluded.

Article 8 – Exclusion of the right of withdrawal

• The trader may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the trader has clearly stated this in the offer, or in good time before the contract is concluded.
• Exclusion of the right of withdrawal is only possible for products:
  • that have been produced by the trader according to the consumer's specifications;
  • that are clearly personal in nature;
  • that cannot be returned due to their nature;
  • that can spoil or age quickly;
  • whose price is subject to fluctuations in the financial market over which the trader has no influence;
  • for individual newspapers and magazines;
  • for audio and video recordings and computer software of which the consumer has broken the seal;
  • for hygienic products of which the consumer has broken the seal.
• Exclusion of the right of withdrawal is only possible for services:
  • relating to accommodation, transport, catering or leisure activities to be performed on a specific date or during a specific period;
  • the delivery of which has begun with the consumer's explicit prior consent before the cooling-off period has expired;
  • relating to bets and lotteries.

Article 9 – The price

• During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
• Notwithstanding the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence, at variable prices. This dependency on fluctuations, and the fact that any prices stated are target prices, will be stated with the offer.
• Price increases within 3 months of the conclusion of the contract are only permitted if they result from statutory regulations or provisions.
• Price increases from 3 months after the conclusion of the contract are only permitted if the trader has stipulated this and:
  • they result from statutory regulations or provisions; or
  • the consumer has the right to cancel the contract with effect from the day the price increase takes effect.
• Prices stated in the offer of products or services include VAT.
• All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the trader is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and warranty

• The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date the contract was concluded. If agreed, the trader also guarantees that the product is suitable for uses other than normal use.
• A warranty provided by the trader, manufacturer or importer does not affect the statutory rights and claims that the consumer may assert against the trader under the contract.
• Any defects or incorrectly delivered products must be reported to the trader in writing within 2 months of discovery of the defect.
• The trader's warranty period corresponds to the manufacturer's warranty period. However, the trader is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.
• The warranty does not apply if:
  • the consumer has repaired and/or modified the delivered products themselves, or has had them repaired and/or modified by third parties;
  • the delivered products have been exposed to abnormal conditions or otherwise handled carelessly, or handled contrary to the trader's instructions and/or the instructions on the packaging;
  • the defect is wholly or partly the result of regulations that the government has imposed or will impose regarding the nature or quality of the materials used.

Article 11 – Delivery and execution

• The trader will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
• The place of delivery is the address that the consumer has made known to the trader.
• Subject to what is stated about this in paragraph 4 of this article, the trader will execute accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will receive notice of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract free of charge. The consumer is not entitled to compensation.
• All delivery periods are indicative. The consumer cannot derive any rights from any periods stated. Exceeding a period does not entitle the consumer to compensation.
• In the event of dissolution in accordance with paragraph 3 of this article, the trader will refund the amount paid by the consumer as soon as possible, but no later than within 14 days of the dissolution.
• If delivery of an ordered product proves impossible, the trader will make an effort to make a replacement item available. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The cost of any return shipment is for the account of the trader.
• The risk of damage and/or loss of products rests with the trader until the moment of delivery to the consumer or a representative designated in advance and made known to the trader, unless expressly agreed otherwise.

Article 12 – Continuous performance contracts: duration, termination and renewal

Termination

• The consumer may terminate a contract that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services, at any time, subject to the agreed termination rules and a notice period not exceeding one month.
• The consumer may terminate a contract that has been entered into for a fixed term and that extends to the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, subject to the agreed termination rules and a notice period not exceeding one month.
• The consumer may terminate the contracts referred to in the previous paragraphs:
  • at any time, without being limited to termination at a specific time or during a specific period;
  • at least in the same manner in which they were entered into;
  • always with the same notice period as the trader has stipulated for itself.

Renewal

• A contract entered into for a fixed term that extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed term.
• Notwithstanding the previous paragraph, a contract entered into for a fixed term that extends to the regular delivery of daily newspapers, news publications, weeklies and magazines may be tacitly extended for a fixed term of up to three months, if the consumer can terminate this extended contract towards the end of the extension with a notice period not exceeding one month.
• A contract entered into for a fixed term that extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period not exceeding one month, and a notice period not exceeding three months in the event the contract extends to the regular, but less than monthly, delivery of daily newspapers, news publications, weeklies and magazines.
• A contract with a limited duration for the regular delivery of daily newspapers, news publications, weeklies and magazines as an introduction (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration

• If a contract has a duration of more than one year, the consumer may, after one year, terminate the contract at any time with a notice period not exceeding one month, unless reasonableness and fairness preclude termination before the end of the agreed duration.

Article 13 – Payment

• Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days of the start of the cooling-off period referred to in Article 6, paragraph 1. In the case of a contract to provide a service, this period commences after the consumer has received confirmation of the contract.
• The consumer has a duty to report inaccuracies in provided or stated payment details to the trader without delay.
• In the event of non-payment by the consumer, the trader has the right, subject to statutory limitations, to charge reasonable costs made known to the consumer in advance.

Article 14 – Complaints procedure

• The trader has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure.
• Complaints about the performance of the contract must be submitted to the trader fully and clearly described within 2 months of the consumer discovering the defects.
• Complaints submitted to the trader will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.
• If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
• A complaint does not suspend the trader's obligations, unless the trader indicates otherwise in writing.
• If a complaint is found to be justified by the trader, the trader will, at its discretion, replace or repair the delivered products free of charge.

Article 15 – Disputes

• Dutch law exclusively applies to contracts between the trader and the consumer to which these terms and conditions relate, even if the consumer resides abroad.
• The Vienna Sales Convention (CISG) does not apply.

Article 16 – Additional or deviating provisions

Additional provisions or provisions deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Article 17 – Additional provisions for business customers (B2B)

These provisions apply to customers acting in the course of a trade, business, craft or profession.

• The right of withdrawal referred to in Articles 6 through 8 does not apply to business customers.
• For business customers, Liss Products V.O.F. is only liable for direct damage, up to a maximum of the invoice amount of the relevant delivery.
• Liss Products V.O.F. is not liable for consequential damage, indirect damage, loss of profit or business damage.
• Any complaints must be reported in writing within 7 days of receipt of the products.
• Business customers are expected to independently test and apply the products. Advice from Liss Products is provided without obligation and does not guarantee any result.
• The other party indemnifies Liss Products V.O.F. against claims from third parties relating to the use or application of the delivered products.

Article 18 – Liability

• For consumers, the liability of Liss Products is limited to what is legally permitted. To the extent legally permitted, liability is limited to the invoice value of the order.
• Liss Products is not liable for damage caused by incorrect or improper use of the delivered products, or use contrary to the instructions for use or safety instructions.
• The trader is not liable for damage resulting from incorrect or incomplete information on the website, in communications or upon delivery.
• The customer is responsible for the suitability of the product for its intended use.
• The trader is not liable for damage caused by delays in delivery or the unavailability of the webshop.
• The liability of Liss Products is in all cases excluded to the extent permitted by law, with the exception of damage caused by intent or gross negligence on the part of the trader.

Final provision
These terms and conditions were last amended on 16-04-2025. A current version can be requested at any time via info@lissproducts.com or is available on our website.